Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
The delivery time for your order may vary depending on your location and the shipping method chosen at the time of purchase. Generally, orders are processed and shipped within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
What is your return and exchange policy?
The Mobility Ocean offers a 30-day return policy for items that are unused, unopened, and in their original packaging. Returns are accepted for a full refund or store credit, minus any shipping costs.
How do I change my shipping address?
You can change your shipping address by logging into your account and editing your address information in the “My Account” section. If you need to make a change after your order has been placed, please contact customer service as soon as possible to make the necessary updates.
How do I track the status of my order?
Once your order has shipped, you will receive a tracking number in your confirmation email. You can use this number to track your order status on the carrier’s website. Additionally, you can log into your account on The Mobility Ocean website to view the status of your order.
How do I receive customer support?
You can contact customer support by email or phone during business hours, as listed on the website’s “Contact Us” page. The Mobility Ocean’s customer support team is committed to providing timely and helpful responses to all inquiries.
What do I do if I entered an incorrect shipping address?
If you entered an incorrect shipping address, please contact customer service as soon as possible to make any necessary changes. The Mobility Ocean will do their best to accommodate your request, but once the item has shipped, they are unable to make any changes.
At this time, The Mobility Ocean only ships to addresses within the United States.
WHERE SHOULD I MAIL MY AUTHORIZED RETURN?
Please contact customer service to obtain a return authorization number and instructions on where to send your return.
Still need help?
Get in touch with us
Address: 1747 228th PL SE
Sammamish, WA 98075-7250
Email: support@mobilityocean.com
Phone: +1 347 480 1190