Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
The delivery time for your order may vary depending on your location and the shipping method chosen at the time of purchase. Generally, orders are processed and shipped within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
To create an account, simply click on the “My Account” tab on the top right-hand corner of the website’s homepage. Follow the prompts to create an account using your email and a secure password.
How do I change my shipping address?
You can change your shipping address by logging into your account and editing your address information in the “My Account” section. If you need to make a change after your order has been placed, please contact customer service as soon as possible to make the necessary updates.
How do I track the status of my order?
Once your order has shipped, you will receive a tracking number in your confirmation email. You can use this number to track your order status on the carrier’s website. Additionally, you can log into your account on The Mobility Ocean website to view the status of your order.
Will you keep my credit card information on file?
No, The Mobility Ocean does not store any credit card information on their website. All payments are securely processed through a third-party payment processor to ensure the safety of your financial information.
All orders over $30 are eligible for Free Shipping.
All orders under $30 will be charged a flat shipping rate of $10.
At this time, Mobility Ocean only ships to addresses within the United States.
Will my items come in one package?
Depending on the items ordered, they may arrive in separate packages. The Mobility Ocean will do their best to consolidate orders to minimize the number of packages sent, but it is not always possible.
If you need to swap an item
Returns and Exchanges
The Mobility Ocean offers a 15-day return policy for items that are unused, unopened, and in their original packaging. Returns are accepted for a full refund or store credit, minus any shipping costs.
If you received the wrong item, please contact customer service within 7 days of receiving the package to initiate a return and request a replacement.
If your order arrived damaged, please contact customer service within 7 days of receiving the package to initiate a return and request a replacement.
Where should I mail my authorized return?
Please contact customer service to obtain a return authorization number and instructions on where to send your return.
How do I receive customer support?
You can contact customer support by email or phone during business hours, as listed on the website’s “Contact Us” page. The Mobility Ocean’s customer support team is committed to providing timely and helpful responses to all inquiries.
What do I do if I entered an incorrect shipping address?
If you entered an incorrect shipping address, please contact customer service as soon as possible to make any necessary changes. The Mobility Ocean will do their best to accommodate your request, but once the item has shipped, they are unable to make any changes.
Can I change or cancel an order after I’ve submitted it?
Once an order has been submitted, changes or cancellations are not guaranteed. Please contact customer service as soon as possible to make any necessary changes. The Mobility Ocean will do their best to accommodate your request, but once the item has shipped, they are unable to make any changes.
Can I pre-order an item that is sold out?
The Mobility Ocean does not offer pre-orders on sold-out items at this time. However, you can sign up for their email list to receive notifications on restocked items and new releases.