At Mobility Ocean (DBA) A2Z Nomads LLC, we strive to provide a smooth and timely shipping experience for our customers. Please review our shipping policy details below:
- Order Processing Time:
- Orders are processed Monday through Friday, excluding holidays.
- Our cutoff time for same-day processing is 2:00 PM GMT-8 (Los Angeles time). Orders placed after this cutoff time will be processed on the next business day.
- Handling time ranges from 1 to 2 business days.
- Shipping and Transit Time:
- Once processed, orders are shipped out and will take an estimated 3 to 5 business days in transit to reach all destinations.
- The total delivery time from order placement to delivery is approximately 4 to 8 business days, including both handling and transit time.
- Shipping Methods:
- We partner with reliable carriers to ensure your products are delivered within the stated timeframes. The specific carrier will be selected based on your location and order requirements.
- Shipping Rates:
- Free Shipping
- Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with tracking details. Please allow up to 24 hours for tracking information to update.
- Delays and Exceptions:
- While we aim to meet our delivery estimates, factors outside of our control (such as severe weather or carrier delays) may affect delivery times.
- In the event of any significant delays, we will notify you as soon as possible with updated delivery information.
- Contact Information:
- For any questions or concerns regarding your order or shipment, please contact us at support@mobilityocean.com. We are here to assist you Monday through Friday.