Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

A 10% deduction will be applied to the refund for returning items. Refunds will be processed within 15 days after we receive and inspect the returned product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

• Perishable goods (such as food, flowers, newspapers, or magazines)
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software products
• Certain health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial refunds may be granted for:

• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 15 days after delivery

Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a specified number of days.

Late or missing refunds:

If you haven’t received a refund yet, please:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank; there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at support@mobilityocean.com.

Sale items:

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mobilityocean.com and send your item to: Mobility Ocean (DBA) A2Z Nomads LLC, 1747 228th PL SE, Sammamish, WA 98075-7250.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.

Shipping Returns:

To return your product, please mail it to: Mobility Ocean (DBA) A2Z Nomads LLC, 1747 228th PL SE, Sammamish, WA 98075-7250.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@mobilityocean.com for questions related to refunds and returns.